Our fragrances are crafted from raw plant materials, including essential oils, essential oil fractions, naturally derived isolates, absolutes, and resins. These ingredients are extracted through methods such as distillation, expression, or solvent extraction. Every component meets the ISO 9235 standard for natural aromatic raw materials, ensuring they are 100% natural or naturally derived.

In the fragrance industry, there are two main categories:

Synthetic (Traditional): Many standard home fragrance products rely on synthetic ingredients - newly engineered molecules created in a lab to replicate natural scents. These can often contain phthalates, sulfates, and other chemicals that are known to be harmful to health, with some linked to carcinogenic risks and endocrine disruption.

Natural: Natural fragrances, on the other hand, are derived entirely from nature. At Artisan of Sense, we’ve been dedicated to using naturally derived ingredients since 2017. This approach is rare in the industry due to the high cost of these materials. But to us, the investment is worth it because of the exceptional, pure scent profiles that botanical ingredients offer.

So, what’s the actual difference? We like to think of synthetic fragrance as akin to painting with oil paints - rich, bold, and heavy, designed to overwhelm the senses. Natural fragrances, on the other hand, are more like watercolors - light, delicate, and nuanced. There’s no right or wrong way to approach fragrance; both have their artistic value. For us, we prefer the subtle, clean experience of natural fragrances, which are ideal for layering. Feel free to experiment with combining two or three fragrances to create your own signature scent, whether for your home or yourself.

At Artisan of Sense, we do not use any alcohol in our products, including commonly used SD alcohol 40 (a GMO-grain denatured alcohol with petroleum derivatives) or sugarcane alcohol. This is one of the key factors that sets our products apart from other home fragrance collections on the market

Our candles are crafted with 100% eco-friendly soy wax, premium essential oils, and a cotton wick, requiring proper care to ensure their longevity. For detailed instructions on how to maintain and enjoy your candles, please refer to our [Candle Care](insert link) page.

Email us at: hello@artisanofsense.com

Your feedback and questions are important to us. We may be busy preparing orders, but will get back to you as soon as possible. Please allow 1 business day (Monday-Friday) for a response regarding questions about your order. For all other inquiries, we will respond at our earliest convenience

Yes, selected Artisan of Sense products are available at various retail locations. Visit our [Stockists](insert link) page to find a store near you.

Our products are made in small-batches in our Singapore studio, where we blend, bottle, and package each order with care.

• Standard Delivery typically arrives within 2-3 business days. Next-day or Specific-date delivery options are available for orders placed before 3pm. 
  
• You will receive an email notification with tracking details once your order has been shipped.

We offer worldwide shipping, with FedEx as our international courier partner. To receive a shipping quote, please email hello@artisanofsense.com with your wishlist and full delivery address, including the postal code. Our team will provide the FedEx shipping cost accordingly.

It is our policy to accept returns for defective or damaged products only.If your product arrived defective or damaged, please provide photos of all packaging materials within 3 days of receiving your parcel to file a claim:

• The damaged product 
• The airway bill
• The exterior shipping carton, the bubble wrap or protective packaging and the interior packaging box

Please send all photos to hello@artisanofsense.com. We will review it and take appropriate action.